Frequently Asked Questions

ABOUT THE PROMOTION

Q: What do I receive for making a qualifying purchase?

A: If you make a qualifying purchase of $30 in participating P&G products in one transaction, you will receive a $10 Visa® Prepaid Card by mail.

Q: How long does this program run?

A: Promotion dates vary by retailer. The last day to submit your receipt is 10/7/17.

Q: I have a question about submitting my receipt. Who can I contact?

A: You can call 877-363-5771 , or email consumercare@theacsadvantage.com.

Q: What retailers are running this offer?

A: You can call 877-363-5771 , email consumercare@theacsadvantage.com or visit www.PGRockTheSchoolYear.com to find participating retailers in this program.

Q: How will I receive my offer?

A: Offers will be sent by mail to qualifying shoppers.

Q: How can I learn about the promotion?

A: You can learn about the promotion via in-store signage, ads, Catalina receipts, blogger posts, QR codes, etc.

Q: Where can I find more details about this program?

A: To find more information about this program you can call 877-363-5771 , email consumercare@theacsadvantage.com or visit www.PGRockTheSchoolYear.com

Q: Can my purchase be made anywhere that P&G products are sold?

A: Please call 877-363-5771 , email consumercare@theacsadvantage.com or visit www.PGRockTheSchoolYear.com to find a participating retailer in this program, since not all retailers selling P&G products qualify for this promotion.

Q: Is this program available overseas?

A: This promotion is available at participating retailers.

Q: Is an email sign-up option available so I can receive updates and notifications about P&G promotions?

A: No, there is no email notification available currently.

 

ABOUT QUALIFYING PURCHASES

Q: What are the qualifying products for this campaign?

A: Align®, Always®, Bounce®, Bounty®, Cascade®, Charmin®, Crest®, Dawn®, Downy®, Downy® Unstopables, Febreze®, Fixodent®, Gain®, Gillette® (Razors, Disposables, Gels), Gillette Venus® (Razors, Disposables), Glide®, Head & Shoulders®, Herbal Essences®, Ivory®, Luvs®, Metamucil®, Mr. Clean®, Olay®, Old Spice®, Oral-B®, Pampers®, Pantene®, Pepto Bismol®, Prilosec OTC®, Puffs®, Scope®, Secret®, Swiffer®, Tampax®, Tide®, Tide Pods®, and Vicks®.

 

Non-participating products include: Braun®, Gain®Flings, Natural Instincts®, Nice’N Easy®, and Gillette Venus®(Cartridges).

Q: Is sales tax included towards my qualifying purchase?

A: Sales tax is not included towards the qualifying purchase threshold.

Q: Do I have to purchase multiple P&G products to qualify or does a purchase of one P&G product count as long as the purchase price matches the amount requested by the program?

A: As long as the price requirement is met in one transaction you may purchase one or multiple products.

Q: Can my qualifying purchase be made over multiple shopping trips?

A: No. Qualifying purchases must be made in one transaction and indicated on one original cash register receipt.

 

PERSONAL INFORMATION QUESTIONS

Q: Do I have to give any personal information to redeem this offer? If so, what specific information is required?

A: We will need: Name, Address, City, State, Zip Code and Email Address.

Q: Do I have to register in order to participate?

A: There is no registration required for participation.

Q: Do I have to be a certain age to qualify for this promotion?

A: You must be at least 18 years of age to qualify for this promotion.

 

REDEMPTION QUESTIONS

Q: What happens if I lose my original receipt? Can I use a copied receipt?

A: No copies or facsimiles will be accepted.

Q: Where do I mail my qualifying receipt for this program?

Rock The School Year
PO Box 49233
Strongsville, OH 44149-0233

Q: How can I redeem the offer?

A: You can submit your receipt through this website or mail in a mail-in offer form from your local retailer.

Q: How many times can I qualify for the offer?

A: Limit of one submission per household.

Q: How are multiple submissions of the same receipt handled?

A: Multiple submissions of the same receipt will not be accepted. If multiple submissions of the same receipt are sent in for validation, you will receive a bounce back message indicating that the receipt is not valid and your receipt will not be validated.

Q: How can I follow up to see if my request is in process or find out when I will get my gift with purchase?

A: To follow up on the status of your request, please call 877-363-5771.

Q: Can multiple receipts be photographed for redemption at the same time?

A: No, qualifying purchases must be made in one transaction. Each photo can only contain one receipt.

Q: What do I do if the program does not recognize my receipt, even if it has never been redeemed before?

A: If the receipt is not recognized by the system, the system will send you a message to mail in your proof of purchase, cash register receipt and mail-in form to a physical address.

Q: What part of the qualifying receipt should be photographed for redemption?

A: You will need to take a photo of your entire receipt.

VERY IMPORTANT: include the following in the picture of your receipt:

Flatten the receipt and take a clear photo. Review the image quality before submitting. Please check that the image is clear. If receipt is too long please fold the receipt so that the P&G products are clearly visible, with the retailer's name/logo, P&G products purchased and corresponding price for each, date and time, and total amount purchased. Alternatively use the video function to scan and submit a clip of the entire receipt.

Q: Do I get one chance to try the validation?

A: You will be given two tries before you are locked out or are given a message stating that you must use the mail-in offer form.

Q: Will I be told why a picture failed?

A: You will be given a list of reasons why your receipt may not have been readable by the digital receipt verification system.

Q: How will receipts be validated?

A: A system will capture and digitize your receipt to validate that you have purchased $30 or more of the promoted P&G products.

Q: How long does it take to get the "success" or "failed" message?

A: Processing times vary and are dependent on mobile device connectivity, internet speeds and other factors. Typical processing times usually range from 7 - 10 minutes. There are instances when processing times can exceed 10 minutes.

Product Collage